In case of disputes use most recently updated Bulgarian version.

Payment method

Orders placed in the online store can be paid through:

Cash on delivery - upon delivery you pay the amount due in cash to the courier.

Delivery costs are included in the total amount of the order.
With each order you receive a document that is proof of your purchase and only with it you have the opportunity to return or exchange the goods.
In order to be issued an invoice correctly, you must fill in your company data in your account. The invoice will be sent together with the goods ordered by you.
All prices in the e-shop of are in BGN with VAT included.
After making a purchase in the e-shop you will receive a confirmation e-mail with all the details of your order.


Orders placed in are delivered by inTime courier, directly to your home or office.

  • For orders up to BGN 20 - price BGN 4.32.
  • For orders over BGN 20 - FREE DELIVERY.

Delivery to the big cities is done on the next working day, and for the other cities according to the schedule of the courier services.
Orders placed after 12:00 on Saturdays and Sundays and public holidays are processed the next working day. In case of delay or problem with your order, we will contact you as soon as possible to inform you in a timely manner.
The terms of delivery are valid on the territory of the Republic of Bulgaria! For deliveries abroad contact us by phone +359 878 190 049 or email [email protected]

It is mandatory to check the integrity and quantity of the shipment at the time of delivery before accepting the order and before signing the documents. In the case of deliveries without the "review" option, you need to submit your claim on the day of delivery. Otherwise, will not consider your claim.

Store pick-up

For every order made through the site you have the option to pick it up for FREE from your chosen physical store of Neon 10 Ltd